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Shipping and Return Policy

United States

We ship by UPS,  & US Post Office First Class, Priority, and Express Mail.

You don’t have to worry about excessive shipping charges being added to your order because the site gets the estimated postage for your order from the UPS & USPS computer. We charge you what they calculate as the shipping cost of your order depending on the class of service you select. Therefore, you are in charge of the shipping cost. It's all your choice! 

PLEASE NOTE: The Post Office now says “Priority Two Day” or “Priority Three Day” mail. This is their estimate of the time it will take them to deliver AFTER we pack and deliver your order to the post office. We ship every Monday, Wednesday, and Friday. So don’t be misled by the Priority Two Day estimate from the post office. They do not guarantee that time, it is their estimate for their part of the process.

Our return policy is simple: If any purchase is not what you want, return it within 10 days (or notify us if you are not local to the retail location). We will refund the PURCHASE PRICE MINUS THE CREDIT CARD FEES FOR THE ORIGINAL TRANSACTION of the item (s) upon receipt of the returned item (s) in it's original condition. We also will not refund the original shipping fees Send item(s) to 12 Stones and Lavender, Trade Center Dr, Suite 3, Evans, GA 30809.

Young Living Products are Non-Refundable

Undamaged Items
We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real crystal appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t always meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own, so if it isn’t right – send it back. We do require that you notify us within 10 days of receiving the crystal, and that you have it back to us within 3 weeks. All sales are final 21 days after receipt.

If you are returning an item, once we receive the crystal in the same condition in which it was sent, we will refund your money by using the same means you used to pay for the item originally. We cannot reasonably refund the cost of postage. We also can not refund the credit card fees that  the Bank/Square charges because they will not refund us for them. 

Please wrap each item being returned securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least one inch of additional packing material all around. Use a new box. Include all labels and any other materials provided with the crystal in the box. If the crystal is delicate or easily broken, it must be double boxed. Make sure the inner box is packed as noted above, then pack that box in another with at least 1/2 inch of bubble wrap or Styrofoam padding all around. Mail the package to 12 Stones and Lavender, Trade Center Dr, Suite 3, Evans, GA 30809. Be sure to include your name address, and a copy of your invoice or your order number to assure prompt refund.

Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the specimen carefully and insure the package for its value.

Damaged Items
We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. Contact us immediately by email at 12StonesAndLavender@gmail.com for complete instructions for processing the collection of any insurance and the refund of your purchase price. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Shipping company, and will be unable to refund your purchase price. 

Young Living Products are Non-Refundable.